Cancellation Policy

Cancellation Policy

The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.

Accordingly, the following applies:

1. Please note that we require your credit card with this booking. All of this is done securely and PCI and SCA (PSD2) compliant.
2. For all bookings, you must notify us of a cancellation at least 48 hours prior to your booking.
3. Cassons Restaurant reserves the right to charge a cancellation fee of £20 per person for any bookings cancelled within this 48 hour notice period.
4. If your table number goes down, please inform us at least 24 hours prior to the booking or the cancellation fee will apply.
5. The cancellation fee reflects the cost incurred by Cassons in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.
6. We will notify you if any cancellation fee is applied.
7. Any bookings which fail to honour their booking without any prior notice, will also incur a £20 per person fee.

The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.

Accordingly, the following applies:

1. Please note that we require your credit card with this booking. All of this is done securely and PCI and SCA (PSD2) compliant.
2. For all bookings, you must notify us of a cancellation at least 48 hours prior to your booking.
3. Cassons Restaurant reserves the right to charge a cancellation fee of £20 per person for any bookings cancelled within this 48 hour notice period.
4. If your table number goes down, please inform us at least 24 hours prior to the booking or the cancellation fee will apply.
5. The cancellation fee reflects the cost incurred by Cassons in terms of staffing, food, and any lost revenue as a result of turning away other potential bookings.
6. We will notify you if any cancellation fee is applied.
7. Any bookings which fail to honour their booking without any prior notice, will also incur a £20 per person fee.